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Terms and Conditions

Our products are only available to purchase to those living in the UK mainland.


Making a Purchase

Making a purchase couldn’t be easier. Just browse through the shop, select the products you wish to purchase and press the “Add to Basket” button. When you have finished shopping go to “Checkout”. New customers are invited to create an account and returning customers simply need to login. Delivery costs are also shown in the shopping cart.


Secure online payments

We offer a secure payment system, allowing you to choose which card you would like to use. Payments are processed using PayPal, which is used worldwide and has an excellent reputation. Please note: you can use most credit and debit cards (you do not need to have a PayPal account).

By using a third party payment provider to handle all online payments we don't even see your credit card details. Any data that is passed from our website to PayPal is encrypted to ensure that is cannot be read or tampered with. We do keep a note of your contact details and order history to ensure that we can provide you with the best possible service, but we do not make this available to third parties. If you wish to see the data that we have for you please do not hesitate to get in touch.

If you are concerned about the security of the North Acomb website, please contact us at the first available opportunity and we will ensure that everything is running as it should.


Delivery Information

We aim to dispatch all in stock orders received before 1:00pm on the same day, Monday to Friday. For items that are not in stock we will contact you with an estimated dispatch date. We understand that fast delivery is important to you but like all internet retailers we rely on commercial carriers and we rely on you to be available to accept the carriers deliveries. We use Royal Mail Recorded for smaller packages and Tracked for larger orders. Dispatch times quoted are subject to stock availability at our suppliers. We will send you an email when your order has been dispatched and inform you when you can expect your delivery to arrive.


Delivery Charges

We deliver to the UK mainland only. Delivery is Free for orders over £50 within mainland UK and varies from £3.95 to £7.95 where delivery charges are applicable. Delivery to some postcodes including Northern Scotland, are subject to additional handling charge by our carriers which we have to pass on. Delivery charges are shown in the shopping basket. We dispatch orders by overnight courier for next day delivery. Delivery can be made Tuesday to Friday. If you would like delivery on a specific day however, please let us know.

Your order will usually be delivered before 12:00 unless you live in the Highland area of Scotland or other remote parts, it which case it will be before 16:00.

Orders are usually dispatched within 2 to 3 working days, however, we can sometimes send an order out the day after it has been placed - if you are in a hurry for it please give us a ring and we’ll do our very best.

All consignments are made to order and vacuum packed in polystyrene boxes with refrigerant pads to ensure that goods are kept cool throughout the journey. Unless specified, everything is provided fresh, you can eat some of your order straightaway, or you can pop it straight into the freezer.


Replacement Policy

If faulty goods are received you must notify us within 3 working days. Where possible replacement parts will be dispatched and where not possible we will ask you to return the goods to us in line with our returns policy. Once we have verified the damage we will supply replacements as required. Where goods returned to us are in good working order we are not able to refund your return postage costs and we reserve the right to deduct our original postage costs and a restocking fee from any refund.


Returns Policy

If you have any concerns in respect of your order or need to return an item to us please contact us first. We not accept responsibility for goods returned by a customer which are not received, unless proof of delivery to us or receipt by carrier is supplied. We will refund all sums paid by you, less the cost of return postage for UK residents only. This refund policy does not affect your statutory rights.


Advertised Price

The total price payable for the goods will be stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the product is wrong. We will inform you of the correct price and give you the opportunity to cancel the order.


General Terms & Conditions

Product images are for illustrative purposes only and may differ from the actual product.


Privacy Policy

This privacy policy sets out how North Acomb Farmshop uses and protects any information that you give us when you use this website.

North Acomb Farmshop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

North Acomb Farmshop may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information: Name and payment details Contact information including email address Demographic information such as postcode, preferences and interests Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To process your order and obtain payment

Internal record keeping We may use the information to improve our products and services We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Copyright ©2013 North Acomb Farm Shop. All Rights Reserved.

Terms & Conditions   |   Privacy Policy